Q: Is Demarquette part of a chain?
A: No. Demarquette - Fine Chocolates is a small family-run British company created in 2006 and owned by Marc Demarquette.

Q: Where can I buy Demarquette Chocolates?
A: Some of our products are available at quality food stores around the country. Products are also available to purchase online. Marc has also created a unique collection of freshly hand-made luxury bespoke chocolates for Fortnum & Mason which are available at the presitgious London Stores fresh chocolate counters.

Q: Are Demarquette chocolates imported?
A: No. Chocolatier Marc Demarquette produces his chocolates in his West London Chocolaterie using traditional techniques and only the best ingredients.

Q: Are all of Demarquette products preservative-free?
A: Yes. The health benefits of preservative-free products are well documented and Marc sets out to offer the freshest chocolates with the purest taste.

Q: Do Demarquette products contain gluten?
A: We do not use any ingredients in our chocolates that would contain gluten, so in principle our chocolates do not contain any gluten. However, we do on occasion create seasonal products that contain wheat, so therefore please note that we are unable to completely rule out any cross contamination which may occur during the production process. Our chocolates are not gluten-free certified by an official body.

Q: Do we send chocolates to addresses outside of the UK & the EU?
A: Not at present unfortunately. We have tested a number of international services with packages arriving late or not at all. Until we are 100% confident that international services from Royal Mail or other providers are efficient, we can only deliver to UK & EU addresses. Many of our international customers however arrange their own courier pick up - in this case choose 'Store pick up' and advise which day your courier company will collect your order during shop opening times.

Q: How should the fresh chocolates be packed when travelling abroad?
A: Remember that we do not use any preservatives in our fresh ganache chocolates. We will advise you of the 'Use by' date which we recommend to be 2 weeks from the date of purchase. When travelling it is also advisable to either vacuum-pack or clingfilm your box to protect the chocolates from condensation and taking on odours. High temperatures and humidity will affect the quality of the product.

Q: Tips on storing the chocolates
A: Please take note of the recommended 'use by' date. Chocolate is best kept between 16-18° C, in dry conditions, out of direct sunlight, and away from any other foods or substances with strong odors that could be absorbed by the chocolate. If keeping the chocolate in the fridge, we highly recommend to clingfilm the box to protect them from condensation and odours. When chocolate is exposed to hot or cold temperatures the cocoa butter can separate from the cocoa solids causing a white film to appear on the chocolate. The chocolates are not suitable for freezing.

Q: Why don’t we see Demarquette on supermarket shelves?
A: Being an artisan business, we focus on small quantities of qualitative products. By increasing production to supermarket quantities and expectations, one has to rely on serious manufacturing machinery. This takes all of the artisan craftsmanship out of the chocolate making. It is for this reason – quality - that Demarquette can only be found at very select partner boutique outlets.

Q: Why does Demarquette apply only artisan craftsmanship and not produce with new machinery?
A: It’s all about quality. Machines cannot replace the extraordinary natural senses Man has including smell, touch, sight and taste. The most critical times are when seasonal produce change. A punnet of raspberries will taste differently in the summer as it would the winter, more importantly the water and natural fructose content will also significantly vary, consequently at Demarquette we adapt our approach and recipes to accommodate seasonal fluctuations.

Q: Why do you no longer use Royal Mail?

A: The Royal Mail have sadly lost too many items that should be tracked or traced, this causes a great deal of customer anxiety and stress. With modern technology our expectations are high and need to have the ability to track and trace in real time, or even notify change to the drivers are becoming more and more important. Consequently, the Royal Mail are unable to offer a reliable service to help our customers plan their days or how to receive their delivery. We have opted to work with independent courier services with mobile technology notifications to help our customers enjoy their days and not wait all day for their Chocolate Gems!!